Return and Exchange Policies
How do I Follow Up on the Status of an Existing Exchange?
How do I Follow Up on the Status of an Existing Exchange?If you've already initiated an exchange and want to know its status, here's how to follow up: 1. Check Your Email:After initiating your exchange, you should have received a confirmation email w
How do I Follow Up on the Status of an Existing Return?
How do I Follow Up on the Status of an Existing Return?If you've already initiated a return and want to know it's status, here's how to follow up: 1. Check Your Email:After initiating your return, you should have received a confirmation email with th
What is GLD's Policy for Exchanges?
What is GLD's Policy for Exchanges?If you’d like to exchange your GLD item for a different size, style, or product after delivery, here’s everything you need to know:What you'll need to Start an ExchangeYour Order NumberThe Zip Code associated with y
What is GLD's Policy for Returns?
What is GLD's Policy for Returns?If you’re not completely satisfied with your GLD purchase, you can return your item(s) for a refund or store credit. Here’s how it works: What you'll need to Start a ReturnYour Order NumberThe Zip Code associated with
How to Return or Exchange an Item at GLD
Start Your Return for a Refund or Exchange Initiate your return by visiting the GLD returns page: Initiate a GLD Return or Exchange Non-refundable Items. Please note the following items cannot be returned or exchanged:Gift cardsGrillzSolid gold jewel