Return and Exchange Policies
How do I Follow Up on the Status of an Existing Exchange?
If you've already initiated an exchange and want to know its status, here's how to follow up:.
How do I Follow Up on the Status of an Existing Return?
How do I Follow Up on the Status of an Existing Return?If you've already initiated a return and want to know it's status, here's how to follow up: 1. Check Your Email:After initiating your return, you should have received a confirmation email with th
What is GLD's Policy for Exchanges?
What is GLD's Policy for Exchanges?If you’d like to exchange your GLD item for a different size, style, or product after delivery, here’s everything you need to know: What you'll need to Start an ExchangeYour Order NumberThe Zip Code associated with
What is GLD's Policy for Returns?
What is GLD's Policy for Returns?If you’re not completely satisfied with your GLD purchase, you can return your item(s) for a refund or store credit. Here’s how it works: What you'll need to Start a ReturnYour Order NumberThe Zip Code associated with
How to Return or Exchange an Item at GLD
Start Your Return or ExchangeInitiate your return by visiting the GLD returns page: Initiate a GLD Return or ExchangeNon-refundable ItemsPlease note the following items cannot be returned or exchanged:Gift cardsGrillzSolid gold jewelryCustom-made jew