Return and Exchange Policies
How do I Follow Up on the Status of an Existing Exchange?
If you've already initiated an exchange and want to know its status, here's how to follow up:.
How do I Follow Up on the Status of an Existing Return?
How do I Follow Up on the Status of an Existing Return?If you've already initiated a return and want to know it's status, here's how to follow up: 1. Check Your Email:After initiating your return, you should have received a confirmation email with th
What is GLD's Policy for Exchanges?
What is GLD's Policy for Exchanges?If you’d like to exchange your GLD item for a different size, style, or product after delivery, here’s everything you need to know: What you'll need to Start an ExchangeYour Order NumberThe Zip Code associated with
What is GLD's Policy for Returns?
If you’re not completely satisfied with your GLD purchase, you can return your item(s) for a refund or store credit. Here’s how it works:. Discounts applied to your original order will also apply to your new exchange order. The following items cannot
What is GLD's Timeframe for Returns?
Returns for refunds are processed within 5-10 business days from the moment we receive your package at our facility. You will receive an email confirmation with further details as soon as it's been completed. Repairs for Solid Gold items typically ta
How to Return or Exchange an Item at GLD
Initiate your return by visiting the GLD returns page: Initiate a GLD Return or Exchange. Please note the following items cannot be returned or exchanged: