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<div class="flex flex-grow flex-col max-w-full"><div class="min-h-[20px] text-message flex w-full flex-col items-end gap-2 whitespace-pre-wrap break-words [.text-message+&amp;]:mt-5 overflow-x-auto" data-message-author-role="assistant" data-message-id="4908b0d1-2f90-4eaf-a6f5-8e90c1b748a3" dir="auto"><div class="flex w-full flex-col gap-1 empty:hidden first:pt-[3px]"><div class="markdown prose w-full break-words dark:prose-invert dark"><h2 id="h_01J3HCXPR6QMZQ1DY0HN36VD01"><strong>Start Your Return or Exchange</strong></h2><p>Initiate your return by visiting the GLD returns page: <strong><a href="https://www.gld.com/pages/returns" rel="noopener noreferrer" target="_blank">Initiate a GLD Return or Exchange</a></strong></p><h2 id="h_01HWXDYCGZ1XY7KZMJZV10MRGH" style="font-size: 1.125rem; overflow: visible; box-sizing: border-box; position: relative; -webkit-font-smoothing: antialiased; font-weight: 600; margin: 1rem 0px 0.5rem; color: #3c3c3f; font-family: -apple-system, BlinkMacSystemFont, &apos; Apple Color Emoji&apos; , &apos; Segoe UI&apos; , &apos; Segoe UI Emoji&apos; , &apos; Segoe UI Symbol&apos; , Roboto, Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Non-refundable Items</h2><p style="font-size: 16px; overflow: visible; box-sizing: border-box; position: relative; -webkit-font-smoothing: antialiased; white-space: pre-wrap; margin: 0px 0px 1rem; color: #3c3c3f; font-family: -apple-system, BlinkMacSystemFont, &apos; Apple Color Emoji&apos; , &apos; Segoe UI&apos; , &apos; Segoe UI Emoji&apos; , &apos; Segoe UI Symbol&apos; , Roboto, Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please note the following items cannot be returned or exchanged:</p><ul style="font-size: 16px; overflow: visible; box-sizing: border-box; position: relative; -webkit-font-smoothing: antialiased; color: #3c3c3f; font-family: -apple-system, BlinkMacSystemFont, &apos; Apple Color Emoji&apos; , &apos; Segoe UI&apos; , &apos; Segoe UI Emoji&apos; , &apos; Segoe UI Symbol&apos; , Roboto, Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="font-size: inherit; overflow: visible; box-sizing: border-box; position: relative; -webkit-font-smoothing: antialiased;">Gift cards</li><li style="font-size: inherit; overflow: visible; box-sizing: border-box; position: relative; -webkit-font-smoothing: antialiased;">Grillz</li><li style="font-size: inherit; overflow: visible; box-sizing: border-box; position: relative; -webkit-font-smoothing: antialiased;">Solid gold jewelry</li><li style="font-size: inherit; overflow: visible; box-sizing: border-box; position: relative; -webkit-font-smoothing: antialiased;">Custom-made jewelry</li><li style="font-size: inherit; overflow: visible; box-sizing: border-box; position: relative; -webkit-font-smoothing: antialiased;">Any opened or worn products</li><li style="font-size: inherit; overflow: visible; box-sizing: border-box; position: relative; -webkit-font-smoothing: antialiased;">Items returned after the 14-day policy period from the order receipt date</li><li style="font-size: inherit; overflow: visible; box-sizing: border-box; position: relative; -webkit-font-smoothing: antialiased;">Moissanite</li></ul></div></div></div></div>

Initiate your return by visiting the GLD returns page: Initiate a GLD Return or Exchange. Please note the following items cannot be returned or exchanged:

How to Return or Exchange an Item at GLD

Return and Exchange Information

Return and Exchange Policies

How do I open my Clasp?

Do your Pendants come with a Chain/Necklace?

General Product Questions

How to Determine Your GLD Ring Size

How to Determine Your GLD Bracelet Size

How to Determine Your GLD Chain/Necklace Size

Is The Jewelry Made With Real Gold/Silver/Rhodium?

What kind of materials do you offer?

How do I clean and protect my jewelry?

Product Materials, Care, and Sizing

Product Information

How do I find more information about my order?

My Order

Order Information

What are International Import Fees/Taxes?

What do I do if my Package is Returned to Sender?

Why is my Package Delayed?

When will my Order be Delivered?

What is GLD's Shipping Policy?

Shipping Policies and Timeframes

Shipping Information

How do promotions and discounts work?

Promotions and Discounts

Discount Information

How can I find our more Information on GLD's Solid Gold Jewelry?

Solid Gold Products

Solid Gold Information

How can I find our more Information on GLD's Custom Jewelry?

Custom Products

Custom Information

How to Set a GLD Alpha Era Watch

How to Remove Links from Your GLD Watch

How to Set a GLD Skeleton Watch

Watches

Watch Information

How do I Follow Up on the Status of an Existing Exchange?

How do I Follow Up on the Status of an Existing Return?

What is GLD's Policy for Exchanges?

What is GLD's Policy for Returns?

What is GLD's Timeframe for Returns?

How do I Follow Up on the Status of an Existing Repair?

What is GLD's Lifetime Warranty Policy?

What is GLD's Policy for Repairs?

How do I Follow Up on the Status of an Existing Lifetime Warranty Claim?

Warranty and Repair Policies

Warranty and Repair Information

GLD Influencer and Brandbassador

Business Inquiries

Business Information

How do I Email GLD Support?

How do I Call GLD Phone Support?

How do I claim my prize in GLD's Tattoo Tuesday?

What Is Vermeil?

Is Your Gold Plating Just Like Any Other Company's?

What methods of payment are accepted?

Frequently Asked Questions

General

Start Your Return or Exchange

Non-refundable Items

How to Return or Exchange an Item at GLDUpdated 2 months ago

Start Your Return or Exchange

Non-refundable Items