What is GLD's Policy for Exchanges?Updated 21 days ago
What is GLD's Policy for Exchanges?
If you’d like to exchange your GLD item for a different size, style, or product after delivery, here’s everything you need to know:
What you'll need to Start an Exchange
- Your Order Number
- The Zip Code associated with your order
How to Initiate an Exchange
- Visit our exchange portal to start the process and redeem your return label here: Initiate a GLD Return/Exchange
- Do not send any items back without using this portal first
Eligibility for Exchanges
- Exchanges are accepted within 14 days of delivery
- Items must be unworn, brand-new, and in perfect condition
Free Gifts with Purchase
- If your exchange causes your order to fall below the minimum value for a free gift, the gift must also be returned in its original condition.
- If you choose to not return the free gift, a $25 deduction will be applied to your order.(This does not include the free promotional chain we sometimes advertise. If your order came with a free promotional chain, this item is not excheangable as it's a gift) - However, Bogo Items do qualify for exchanges.
Non-Exchangeable Items
The following items cannot be exchanged:
- Gift cards
- Grillz
- Solid Gold Jewelry
- Custom Jewelry
- Opened or worn products
- Moissanite
What happens after you initiate an exchange?
- Once your returned package reaches our facility, it will be inspected. Please allow 7 to 10 business days for processing after receipt.
- After processing, you will receive an email with either a new exchange order number or an invoice if a balance is due. If an invoice is due, use the secure payment link to pay it before the new exchange order is created.
- Standard delivery typically takes 7 to 9 business days after the new exchange order ships. We will email your tracking details when it ships.
- If you believe your invoice is incorrect, contact [email protected] for assistance.