What is GLD's Policy for Exchanges?Updated 7 days ago
What is GLD's Policy for Exchanges?
If you’d like to exchange your GLD item for a different size, style, or product after delivery, here’s everything you need to know:
What you'll need to Start an Exchange
- Your Order Number
- The Zip Code associated with your order
How to Initiate an Exchange
- Visit our exchange portal to start the process and redeem your free return label here: Initiate a GLD Return/Exchange
- Do not send any items back without using this portal first
Eligibility for Exchanges
- Exchanges are accepted within 14 days of delivery
- Items must be in unworn, brand-new, and in their original condition
Free Gifts with Purchase
- If your exchange causes your order to fall below the minimum value for a free gift, the gift must also be returned in its original condition.
- If you choose to not return the free gift, a $25 deduction will be applied to your order.
Non-Exchangeable Items
The following items cannot be exchanged:
- Gift cards
- Grillz
- Solid Gold Jewelry
- Custom Jewelry
- Opened or worn products
- Moissanite
What happens after you Initiate an Exchange?
- Once you returning package containing the items you wish to exchange is received, it will be inspected.
- Within a few days, you'll receive an email confirmation notifying you of one of the following:
- New Exchange Order Number
- Invoice Due: If there's a remaining balance, the email will include a secure payment link to complete your payment. Once payment is received, your new Exchange Order will be created.
- As soon as your Exchange Order ships, you'll receive an additional email confirmation containing your tracking details.