If you've already initiated a repair request with GLD and want to check its status, follow these steps:.

<h1 id="h_01JM26YCMSWC2WGN0P5JD65FJD"><strong>How do I Follow Up on the Status of an Existing Repair?</strong></h1>
<p>If you&apos;ve already initiated a repair request with GLD and want to check its status, follow these steps:</p>
<p>&#xA0;</p>
<h3 id="h_01JM272738HJWC22VR5FQVMD0F">1. Check Your Email:</h3>
<ul>
<li>After submitting your repair request, you should have received a confirmation email with the return tracking number. This will also be attached to your label.</li>
<li>Use this tracking number to monitor the progress of your return package through the carrier&#x2019;s website (e.g., USPS, UPS, FedEx).</li>
</ul>
<p>&#xA0;</p>
<h3 id="h_01JM272JTSE9EQS4HT0W02ZYJY">2. Processing</h3>
<ul>
<li>Once we receive your item, please allow 5-10 calendar days for our team to process your repair request.</li>
<li>You will receive an email notification once your item is evaluated.
<ul>
<li>If your repair falls outside the warranty coverage, we will provide details on any applicable repair fees before proceeding.</li>
</ul>
</li>
</ul>
<p>&#xA0;</p>
<h3 id="h_01JM272PWDGESNFWV31ZPM0P97">3. Tracking Your Repaired Item</h3>
<ul>
<li>After your repair has been completed and shipped, you will receive a shipping confirmation email with the tracking number for your repaired item.</li>
<li>Use this tracking number to monitor the delivery progress of your repaired product.</li>
</ul>

How do I Follow Up on the Status of an Existing Repair?

What is GLD's Lifetime Warranty Policy?GLD provides a Lifetime Guarantee for all purchases of Gold-Plated, Non-Moissanite Vermeil, Non-Custom, and Non-Solid Gold jewelry. This warranty ensures that if your product is damaged, fades, or breaks under n

<h2 id="what-is-glds-lifetime-warranty-policy"><strong>What is GLD&apos;s Lifetime Warranty Policy?</strong></h2><div>GLD provides a Lifetime Guarantee for all purchases of Gold-Plated, Non-Moissanite Vermeil, Non-Custom, and Non-Solid Gold jewelry. This warranty ensures that if your product is damaged, fades, or breaks under normal wear, you are entitled to a <strong>one-time replacement</strong> of the piece.</div><div>Please note that any alterations or modifications to your item will void its warranty. We highly recommend keeping your piece in its original condition to ensure full warranty coverage.</div><div> </div><h2 id="start-your-lifetime-warranty-claim"><strong>Start Your Lifetime Warranty Claim</strong></h2><div>Initiate your warranty by visiting the GLD warranty returns page: <strong><a href="https://www.gld.com/pages/initiate-a-warranty-return" target="_blank">Initiate a Lifetime Warranty Claim</a></strong></div><ul><li><strong>Shipping Responsibility:</strong> Customers are responsible for the cost of shipping the damaged item back to GLD.</li><li><strong>Processing Time:</strong> Upon receiving the damaged item, GLD requires 5-10 business days to process the warranty replacement.</li><li><strong>Shipping and Handling Fee:</strong> A $9.99 fee for shipping and handling will be invoiced to the email address on file.</li><li><strong>Non-Returnable:</strong> Warranty replacement orders are non-returnable/exchangeable.</li></ul><div> </div><h2 id="items-not-covered-under-warranty"><strong>Items Not Covered Under Warranty</strong></h2><div>The following items are not covered by the Lifetime Warranty:</div><ul><li>Lost or stolen items</li><li>Solid Gold items</li><li>Custom jewelry</li><li>Watches</li><li>Apparel</li><li>Moissanite</li></ul>

What is GLD's Lifetime Warranty Policy?

<h1 id="h_01J6ECJX7G563EM5GMF0V8D8GN"><strong>What is GLD&apos;s Policy for Repairs?</strong></h1>
<ul>
<li>To initiate a repair, visit the GLD repair returns page: <strong><a href="https://www.gld.com/pages/initiate-a-warranty-return" rel="noopener noreferrer" target="_blank">Initiate a GLD Repair</a></strong>
</li>
<li>For full details on warranty coverage and repair fees, please visit this link<span data-contrast="none" style="font-size: 15px;">: <strong><a href="https://www.gld.com/pages/gld-warranty" rel="noopener noreferrer" target="_blank">GLD&apos;s Repair Policy</a></strong></span>
</li>
</ul>
<p>&#xA0;</p>
<h2 id="h_01JM25WGMCNJMTNDV43YT2DEG1"><strong>Custom Item Repairs</strong></h2>
<ul>
<li>Custom item types typically have the word &apos;Custom&apos; included in the title, but also consistent of:
<ul>
<li>3D Photo Pendants</li>
<li>All Font Pendants (e.g., University Font, Bubble Font, and more)</li>
</ul>
</li>
<li>Custom items are final sale and cannot be returned or exchanged.</li>
<li>GLD offers a 30-day Quality Guarantee for all customized jewelry, covering defects in craftsmanship or breakage due to manufacturing defects.</li>
<li>If eligible, you receive a one-time free repair within 30 days of delivery.</li>
<li>The 30-day Quality Guarantee will be void if user damage is detected, including:
<ul>
<li>Water damage</li>
<li>Accidental breakage</li>
<li>Missing stones</li>
</ul>
</li>
<li>After the 30-day period, repairs are available for a $49 repair fee (may vary based on damage extent).</li>
<li>Any water damage voids repair eligibility.</li>
</ul>
<p>&#xA0;</p>
<h2 id="h_01JM25YJSKWJY4Q6A2HZ7EYTCJ"><strong>Solid Gold Repairs</strong></h2>
<ul>
<li>Solid Gold items are final sale.</li>
<li>GLD offers repair services for a $99 fee.</li>
<li>Water damage is not eligible for repair.</li>
</ul>
<p>&#xA0;</p>
<h2 id="h_01JM25Z2HJSXACTV2BRS6GN9V5"><strong>Watch Warranty &amp; Repairs</strong></h2>
<h3 id="h_01JM25ZH7V80H5C60XDZG4SRFV"><strong>Standard 1-Year Warranty</strong></h3>
<ul>
<li>
<strong>Covers</strong> defects in material or workmanship, including:
<ul>
<li>Hands</li>
<li>Dial</li>
<li>Watch movement</li>
</ul>
</li>
<li>
<strong>Does not cover:</strong>
<ul>
<li>Battery damage</li>
<li>Case, strap, or bracelet damage</li>
<li>Stone damage (unless covered under the Extended Service Plan)</li>
<li>Accidental damage, improper handling, or normal wear and tear</li>
<li>Unauthorized service or modifications</li>
</ul>
</li>
<li>After the warranty period, covered repairs can be performed for a $49 fee.</li>
</ul>
<p>&#xA0;</p>
<h3 id="h_01JM2605M1922ZH8VSAPTPGVB2"><strong>Watch Extended Service Plan (ESP)</strong></h3>
<ul>
<li>Available for purchase within 30 days of the original watch purchase for $99 USD.</li>
<li>Extends the warranty by one additional year.</li>
<li>Includes a one-time stone replacement.</li>
</ul>

What is GLD's Policy for Repairs?

If you've already initiated a lifetime warranty replacement claim and want to know its status, here's how to follow up:.

<h1 id="h_01J3HCXPR6QMZQ1DY0HN36VD01"><strong>How do I Follow Up on the Status of an Existing Lifetime Warranty Claim?</strong></h1><p>If you&apos;ve already initiated a lifetime warranty replacement claim and want to know its status, here&apos;s how to follow up:</p><p>&#xA0;</p><h3 id="h_01JJQ44KD68ZP62RMMMAT17HGE">1. Check Your Email:</h3><ul><li>After initiating your lifetime warranty claim, you should have received a confirmation email with the return tracking number. This will also be attached to your label.</li><li>Use this tracking number to monitor the progress of your return package through the carriers website (e.g., USPS, UPS, FedEx).</li></ul><p>&#xA0;</p><h3 id="h_01JJQ44PXFW1Q47HJVD8XK88AS">2. Processing:</h3><ul><li>After we receive your return, please allow 5-10 calendar days for our team to process your claim.</li><li>Once processed, you will receive an email notification with details about the $9.99 shipping and handling fee.</li><li>After payment is received, we will create your new Warranty Replacement Order.</li></ul><p>&#xA0;</p><h3 id="h_01JJQ44TH7ASSPHM4HC4ZFQAFM">3. Tracking your New Warranty Replacement Order</h3><ul><li>Once your warranty replacement order is packaged and processed, you&apos;ll receive a shipping confirmation email with the tracking number for your new items.</li></ul>

How do I Follow Up on the Status of an Existing Lifetime Warranty Claim?

Send us an email - Support@gld.com
Email Support 24/7

Warranty and Repair Policies

Warranty and Repair Information

How do I open my Clasp?

Do your Pendants come with a Chain/Necklace?

General Product Questions

How to Determine Your GLD Ring Size

How to Determine Your GLD Bracelet Size

How to Determine Your GLD Chain/Necklace Size

Is The Jewelry Made With Real Gold/Silver/Rhodium?

What kind of materials do you offer?

How do I clean and protect my jewelry?

Product Materials, Care, and Sizing

Product Information

How do I find more information about my order?

My Order

Order Information

What are International Import Fees/Taxes?

What do I do if my Package is Returned to Sender?

Why is my Package Delayed?

When will my Order be Delivered?

What is GLD's Shipping Policy?

Shipping Policies and Timeframes

Shipping Information

How do promotions and discounts work?

Promotions and Discounts

Discount Information

How can I find our more Information on GLD's Solid Gold Jewelry?

Solid Gold Products

Solid Gold Information

How can I find our more Information on GLD's Custom Jewelry?

Custom Products

Custom Information

How to Set a GLD Alpha Era Watch

How to Remove Links from Your GLD Watch

How to Set a GLD Skeleton Watch

Watches

Watch Information

How do I Follow Up on the Status of an Existing Exchange?

How do I Follow Up on the Status of an Existing Return?

What is GLD's Policy for Exchanges?

What is GLD's Policy for Returns?

What is GLD's Timeframe for Returns?

How to Return or Exchange an Item at GLD

Return and Exchange Policies

Return and Exchange Information

GLD Influencer and Brandbassador

Business Inquiries

Business Information

How do I Email GLD Support?

How do I Call GLD Phone Support?

How do I claim my prize in GLD's Tattoo Tuesday?

What Is Vermeil?

Is Your Gold Plating Just Like Any Other Company's?

What methods of payment are accepted?

Frequently Asked Questions

General