What is GLD's Policy for Repairs?

• To initiate a repair, visit the GLD repair returns page: Initiate a GLD Repair
• For full details on warranty coverage and repair fees, please visit this link: GLD's Repair Policy

 

Custom Item Repairs

• Custom item types typically have the word 'Custom' included in the title, but also consistent of:
  • 3D Photo Pendants
  • All Font Pendants (e.g., University Font, Bubble Font, and more)
• Custom items are final sale and cannot be returned or exchanged.
• GLD offers a 30-day Quality Guarantee for all customized jewelry, covering defects in craftsmanship or breakage due to manufacturing defects.
• If eligible, you receive a one-time free repair within 30 days of delivery.
• The 30-day Quality Guarantee will be void if user damage is detected, including:
  • Water damage
  • Accidental breakage
  • Missing stones
• After the 30-day period, repairs are available for a $49 repair fee (may vary based on damage extent).
• Any water damage voids repair eligibility.

 

Solid Gold Repairs

• Solid Gold items are final sale.
• GLD offers repair services for a $99 fee.
• Water damage is not eligible for repair.

 

Watch Warranty & Repairs

Standard 1-Year Warranty

• Covers defects in material or workmanship, including:
  • Hands
  • Dial
  • Watch movement
• Does not cover:
  • Battery damage
  • Case, strap, or bracelet damage
  • Stone damage (unless covered under the Extended Service Plan)
  • Accidental damage, improper handling, or normal wear and tear
  • Unauthorized service or modifications
• After the warranty period, covered repairs can be performed for a $49 fee.

 

Watch Extended Service Plan (ESP)

• Available for purchase within 30 days of the original watch purchase for $99 USD.
• Extends the warranty by one additional year.
• Includes a one-time stone replacement.