How do I Follow Up on the Status of an Existing Lifetime Warranty Claim?

If you've already initiated a lifetime warranty replacement claim and want to know its status, here's how to follow up:

1. Check Your Email:

• After initiating your lifetime warranty claim, you should have received a confirmation email with the return tracking number. This will also be attached to your label.
• Use this tracking number to monitor the progress of your return package through the carriers website (e.g., USPS, UPS, FedEx).

2. Processing:

• After we receive your return, please allow 5-10 calendar days for our team to process your claim.
• Once processed, you will receive an email notification with details about the $9.99 shipping and handling fee.
• After payment is received, we will create your new Warranty Replacement Order.

3. Tracking your New Warranty Replacement Order

• Once your warranty replacement order is packaged and processed, you'll receive a shipping confirmation email with the tracking number for your new items.