What is GLD's Lifetime Warranty Policy?Updated 8 days ago
What is GLD's Lifetime Warranty Policy?
GLD provides a Lifetime Guarantee for all purchases of Gold-Plated, Non-Moissanite Vermeil, Non-Custom, and Non-Solid Gold jewelry. This warranty ensures that if your product is damaged, fades, or breaks under normal wear, you are entitled to a one-time replacement of the piece.
Please note that any alterations or modifications to your item will void its warranty. We highly recommend keeping your piece in its original condition to ensure full warranty coverage.
Start Your Lifetime Warranty Claim
Initiate your warranty by visiting the GLD warranty returns page: Initiate a Lifetime Warranty Claim
- Shipping Responsibility: Customers are responsible for the cost of shipping the damaged item back to GLD.
- Processing Time: Upon receiving the damaged item, GLD requires 5-10 business days to process the warranty replacement.
- Shipping and Handling Fee: A $9.99 fee for shipping and handling will be invoiced to the email address on file.
- Non-Returnable: Warranty replacement orders are non-returnable/exchangeable.
Items Not Covered Under Warranty
The following items are not covered by the Lifetime Warranty:
- Lost or stolen items
- Solid Gold items
- Custom jewelry
- Watches
- Apparel
- Moissanite