Frequently Asked Questions

Send us an email - Support@gld.com
Email Support 24/7

General

How do I open my Clasp?

Do your Pendants come with a Chain/Necklace?

General Product Questions

How to Determine Your GLD Ring Size

How to Determine Your GLD Bracelet Size

How to Determine Your GLD Chain/Necklace Size

Is The Jewelry Made With Real Gold/Silver/Rhodium?

What kind of materials do you offer?

How do I clean and protect my jewelry?

Product Materials, Care, and Sizing

Product Information

How do I find more information about my order?

My Order

Order Information

What are International Import Fees/Taxes?

What do I do if my Package is Returned to Sender?

Why is my Package Delayed?

When will my Order be Delivered?

What is GLD's Shipping Policy?

Shipping Policies and Timeframes

Shipping Information

How do promotions and discounts work?

Promotions and Discounts

Discount Information

How can I find our more Information on GLD's Solid Gold Jewelry?

Solid Gold Products

Solid Gold Information

How can I find our more Information on GLD's Custom Jewelry?

Custom Products

Custom Information

How to Set a GLD Alpha Era Watch

How to Remove Links from Your GLD Watch

How to Set a GLD Skeleton Watch

Watches

Watch Information

How do I Follow Up on the Status of an Existing Exchange?

How do I Follow Up on the Status of an Existing Return?

What is GLD's Policy for Exchanges?

What is GLD's Policy for Returns?

What is GLD's Timeframe for Returns?

How to Return or Exchange an Item at GLD

Return and Exchange Policies

Return and Exchange Information

How do I Follow Up on the Status of an Existing Repair?

What is GLD's Lifetime Warranty Policy?

What is GLD's Policy for Repairs?

How do I Follow Up on the Status of an Existing Lifetime Warranty Claim?

Warranty and Repair Policies

Warranty and Repair Information

GLD Influencer and Brandbassador

Business Inquiries

Business Information

How do I Email GLD Support?

How do I Call GLD Phone Support?

How do I claim my prize in GLD's Tattoo Tuesday?

What Is Vermeil?

Is Your Gold Plating Just Like Any Other Company's?

What methods of payment are accepted?