Timeframe for Returns

General 14-Day Returns

Returns for refunds are processed within 5-10 business days from the moment we receive your package at our facility. You will receive an email confirmation with further details as soon as it's been completed.

 

Solid Gold Repair Returns

Repairs for Solid Gold items typically take 4-8 weeks to complete, starting from the date the repair fee is paid. An invoice with the repair fee will be emailed to you within 5-10 business days of receiving your package at our warehouse. Once the repair is completed, you will receive an email confirmation with further details.

 

Custom Item Repair Returns

Repairs for Custom items also take 4-8 weeks from the date the repair fee is paid. We will email an invoice with the repair fee within 5-10 business days of receiving your package at our warehouse. Once the repair is completed, you will receive an email confirmation with further details.

 

Watch Repair Returns

Repairs for Watches are processed within 4-8 weeks from the date the repair fee is paid. An invoice with the repair fee will be emailed within 5-10 business days after we receive your package at our warehouse. Once the repair is completed, you will receive an email confirmation with further details.